Smart Traveler Enrollment Program (STEP)
Register! United States tourists traveling in Mexico and U.S. citizens residing there are encouraged to register with the U.S. State Department in case of an emergency situation.
Please register in the Smart Traveler Enrollment Program (STEP) at https://step.state.gov/step/. STEP is the primary means that the U.S. Embassy uses to reach its citizens in Mexico. When you sign up, you will automatically receive email updates, including Travel Warnings and other important announcements such as hurricane warnings, volcano activity, or security messages.
Equally important, Americans living in Mexico are also encouraged to register for STEP so that they can be reached in case of emergency as well. More information is available at Travel Tips and Registration.
Citizen Liaison Volunteers
Report and Inform! Citizen Liaison Volunteers (CLVs), formerly known as the “Consular Warden Program,” is a key component of the State Department’s efforts to ensure the safety and security of U.S. citizens around the world.
CLVs act as unpaid volunteer liaisons to the U.S. citizen communities. CLVs help to identify the needs of the community, proactively communicate information to the Embassy, and partner with it to address security, safety, and health issues affecting U.S. citizens.
CLVs play an important role in keeping the U.S. citizen community informed, and, in extraordinary circumstances, help to deliver emergency services to U.S. citizens in need.
The State Department is looking to recruit new CLVs. CLVs must be fluent in English and have a good familiarity with the U.S. citizen community in their region. There is a screening process.
If you are interested, please contact the U.S. Embassy in México City, Phone: (55) 5080 – 2000.
The United States Embassy in Mexico City
Please note the following important information:
Website in English and Spanish: www.usembassy-mexico.gov
Emergencies: http://mexico.usembassy.gov/eng/eacs_hours.html
Emergency Phone: (555) 080-2000 – Press “0” to speak to the Operator and ask for the Duty Officer.
Telephones:
From Mexico: Tel: (555) 080-2000/ Fax: (555) 080-2005
From the U.S.: Tel: 011-52-(555) 080-2000 / Fax: 011-52 (555) 080-2005
Address: Paseo de la Reforma 305, Colonia Cuauhtemoc, 06500 Mexico, D.F.
Consulate Offices and Agencies: The locations and map of the United States Embassy in Mexico and all Consulate Office and Agencies: Find Nearest Location | Embassy of the United States Mexico City, Mexico
Voting from Abroad: www.fvap.gov
Social Security: Contact the Social Security Administration in Mexico City. fbu.mexico.city@ssa.gov.
Supervisor of the Social Security Unit: Hilda de Hoyas, email: hilda.de.hoyas@ssa.gov
Travel Warnings: www.travel.state.gov
